Due to the fact that most of our products are of a custom ordered nature, each refund case will be assessed by our technical department.

Unfortunately we cannot offer a refund or exchange on the following items: Custom made products, Any product/s specifically cut to size at your request & non stock items (ie items specifically ordered to your requirements).

Please always double check your order, as unfortunately we cannot be liable for your mistakes ie REFUNDS FOR CHANGE OF MIND. 

Metal Roofing Online is committed 100% to customer satisfaction. If any claims arise, this must be within 7 days of delivery of goods by sending an email to or contacting us via phone.  Any claims requests which are not lodged within the time frame specified will not be accepted.  

Any costs incurred to return goods to the place of dispatch are at the buyer's expense. Goods and packaging must be in original condition, free from damage and blemishes. "Made to order" goods and non-stock items which are accepted by the buyer in good order and condition are non-returnable. Metal Roofing Online reserves the right to decline any return of goods. Please note manufacturers return policy will apply for each specific product. No refunds will be given - goods can only be exchanged for other goods to the equivalent value less any costs.

For further information please contact us on: 1300 886 944 or 

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